FAQs
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at info@thebossscrub.com
I am not in love with my order, can it be returned? What if there is an issue?
All sales are final. Items do not restock therefore cannot be exchanged or refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thebossscrub.com and we will contact you within 24-48 hours. Items must be returned in the same condition they were shipped. Without stains or removed tags.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to info@thebossscrub.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.